Two-Factor / Two-Step Verification


Two step verification is recommended and encouraged to keep your account secure. 

How to set up two step verification

To enable two step verification:

  • Download either the Google Authenticator or Microsoft Authenticator app to your smartphone from the app store. 
  • Log into your account and go to your Account Settings
  • Click the button "Turn On" next to "Two step verification".
  • Follow the instructions to add the QR code or the Key provided to your Authenticator app. This will link the Authenticator app with your account. 
  • Enter the 6-digit code from your Authenticator App into fill in field. Please note that a new code is generated every 30 seconds and each time you open the app, so be sure to use the most up-to-date code. 
  • Once this is completed, you will only be able to login to your account using a code from your Authenticator App. You may click “Remember me for 30 days” if you would like to temporarily skip this step, but be sure to only do this on a secure device. 


Which two step verification system should I use?

You may use either the Google Authenticator, Microsoft Authenticator or LastPass apps, which can be downloaded to your smartphone from the app store using the links below. 

Google Authenticator

Microsoft Authenticator


When is two step verification required?

Two step verification is always encouraged to help keep your account as secure as possible. However, there are some cases when two step verification is required. 

  • You will need two step verification to change your banking details as a Creator.
  • If we see suspicious activity on your account, we may automatically apply two step verification to secure your account.
  • If your account is inactive for a while, you will need two step verification to make your account active again.



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